renewals 🔑

A specialized role to consider

cs metrics redux 📊

Not all metrics are created equal.

🎙️Bonus: ARR, Retention Rates, and Renewals

top five things💡

A ritual to you gain better insights from your team.

covering bases ⚾

Have you subscribed to Land and Expand, the new podcast by ChiefCustomerOfficer.io? If not, check out Episode 1 with Rachel Orston wherever you get your podcasts.

What Reports Miss About Your Customers

Why Great Leaders Empower Others (4 Practical Ways)

"Greatness is in the agency of others."

scaling out instead of scaling up 💡

The power of scaling out, not up.

we bid Wednesday's adieu

we're practicing the 98/2 rule

98/2 💡

How the Dutcher Principle rules your world.