Financial literacy for CS leaders—ARR, retention rates, churn, CAC, health scores, and proving CS ROI.
Metrics & Unit Economics
+2
Jan 11, 2026
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4 min read
This simple question reveals if a candidate has the judgment to protect the customer and the business.
+1
Nov 16, 2025
3 min read
This simple metric provides a tangible way for CS to contribute to growth and prove its ROI to the board.
Nov 2, 2025
Why automated health scores are failing enterprise CS teams and what metrics truly matter for forecasting.
