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Every edition we’ve sent. Clear thinking on metrics, leadership, and running customer teams that actually work.
Metrics & Unit Economics
Leadership
CS Operations
Customer Outcomes
Podcast
Scaling CS
AI & Digital CS
financial literacy 🏦
What do we really do around here?
moving gross retention 📈
Do you know what to scale?
💵 smart money
ARR ≠ Revenue ≠ Cash
we'll make it up in volume
AI needs to generate revenue and add value for customers
cs to sales
Consolidation is coming
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