Chief Customer Officer Newsletter
A weekly publication about customer success, business, and accelerating your career.
Equip your CS team to master renewals & expansions. Key levers for driving value and revenue revealed inside.
Learn why Customer Success that doesn't actively contribute to revenue growth is becoming a luxury.
From rare events becoming common to the 'robustness tax,' learn why scaling demands new CS strategies.
Shift your focus from 'delight' to 'easy.' Four proven strategies to reduce customer effort and boost retention.
Why the traditional sales handoff is a customer experience nightmare – and how to fix it.
For all our talk about strategy, how much of what we call "strategy" fits the definition?
Status quo bias may improve customer retention and boost your SaaS renewals.
Why you should rethink how you deliver professional services to your customers
long live one-on-ones
How those "quick tasks" are killing your CS motion
My go-to tool for building exceptional teams
