Chief Customer Officer Newsletter
A weekly publication about customer success, business, and accelerating your career.
Understand the engine behind AI-driven customer success. A simple guide to the core tech shaping our field
It's not just semantics. The type of value you deliver changes everything. Are you focused on the right one?
the Dutcher Principle applied to CS
Extraction, summarization, synthesis, & more. Learn how leading CS orgs leverage 8 key AI capabilities.
They sound similar, but confusing CS & CX costs millions. Learn the critical differences & how to align them.
Asking 'What do you want?' might be hindering customer success. Learn why expertise matters more.
Equip your CS team to master renewals & expansions. Key levers for driving value and revenue revealed inside.
Learn why Customer Success that doesn't actively contribute to revenue growth is becoming a luxury.
From rare events becoming common to the 'robustness tax,' learn why scaling demands new CS strategies.
Shift your focus from 'delight' to 'easy.' Four proven strategies to reduce customer effort and boost retention.
Why the traditional sales handoff is a customer experience nightmare – and how to fix it.
